Privacy Policy

Godrej Residential (godrejresidential.in) is operated by an authorised channel partner for the marketing of real estate projects and for handling enquiries about them. This website is operated by an authorised channel partner for project marketing and enquiries. This is not the official website of Godrej Properties Limited. Project names, trademarks, images and information belong to their respective owners.

In this policy, "we", "us" and "our" mean the channel partner operating this website. This policy explains what personal data we collect through the website, how we use it and the choices you have.

When you fill in an enquiry, brochure, price sheet, call-back or site-visit form, we collect:

• Your name
• Your mobile number, including country code
• Your email address, if you choose to provide it
• Your preferred site-visit date, if you book a visit
• The project and the form or button you used (for example, "Download Brochure")

Phone verification. To confirm your mobile number, we send a one-time password (OTP) by SMS through our SMS provider and record whether the number was verified.

WhatsApp. If you contact us on WhatsApp, we receive your WhatsApp number, profile name and the messages you send. The website only opens a WhatsApp chat with a pre-filled message; WhatsApp itself is operated by Meta and is governed by WhatsApp's own privacy policy.

Calls and messages. When we call, message or email you about your enquiry, we may keep notes of those conversations so we can follow up on your requirements.

When you visit the website and submit an enquiry, we also record:

• The page you enquired from, the page you first landed on and the referring website
• Campaign information in the link you clicked, such as UTM parameters and advertising click identifiers (for example Google's gclid, gbraid or wbraid, and Meta's fbclid)
• Advertising cookies already set in your browser by Meta (_fbp, _fbc), if present
• A random session identifier created for your visit

This information is attached to your enquiry so we can understand which advertisements and pages lead to enquiries.

• To respond to your enquiry and share brochures, floor plans, price sheets and availability
• To arrange and confirm site visits
• To contact you by phone call, SMS, WhatsApp or email about the project you enquired about and, where relevant, similar projects
• To verify your mobile number and prevent spam or fake enquiries
• To measure and improve our advertising and the website
• To comply with legal obligations

We do not sell your personal data. We share it only as needed with:

• Our customer relationship management (CRM) system and internal team notification tools
• Our SMS/OTP verification provider
• The developer of the project you enquired about, where needed to register your enquiry, arrange a site visit or progress a booking
• Our website hosting and analytics provider (Vercel)
• Authorities, where required by law

We and our providers use cookies and similar browser storage to:

• Keep the enquiry and OTP process working during your visit (browser session storage)
• Remember how you first arrived at the website (browser local storage)
• Understand overall website usage (Vercel Web Analytics, which does not use cookies)

We do not use Google Analytics, Google Ads, Google Tag Manager or the Meta Pixel on this website. You can block or delete cookies and site data in your browser settings; the website will still work, but we may not be able to link your enquiry to the advertisement you clicked.

We keep enquiry data for as long as needed to respond to you, follow up on your interest in a project and meet legal or accounting requirements. You can ask us to delete it at any time, as described below.

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you can ask us to:

• Tell you what personal data we hold about you
• Correct or update it
• Delete it
• Stop calling, messaging or emailing you
• Withdraw consent you have given us

We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure.

We may update this policy when our website or practices change. The date at the top shows when it was last updated.

To access, correct or delete your data, stop further contact, or ask any question about this policy, email us at info@godrejresidential.in or message us on WhatsApp. Please mention "Privacy request" and the mobile number you used for your enquiry.